At Hydroclean, we are committed to ensuring that your personal information is protected and never misused.

Our privacy policy explains what personal data we collect, why we do it, how we do it, how you control your personal data and the procedures we have in place to protect it. This applies to personal data that we collect on our website and in person at our premises or salons.

By sharing your personal data with us and continuing to use our website, you confirm that you have read and understand the terms of our privacy policy. We take responsibility for the personal information we collect about you and want to be transparent in how we handle your data while allowing you to control it.

If you have any questions, comments or concerns about any aspect of this privacy policy or about the way Hydroclean handles your information, please contact us at

Principle of the Hydroclean Privacy Policy

Privacy policies can be complicated. We've done our best to make ours as clear and accessible as possible. To assist you, we have summarized how we manage your personal information in our Privacy Principles below. These principles illustrate our commitment to protecting your privacy and managing your personal information in the best way possible and according to the expectations you may have.

At Hydroclean:

  • we will only collect the personal data we need to improve the services, products and experiences you expect

  • we give you control over the personal data we hold about you to ensure that it is accurate and consistent with your preferences

  • we ensure that your personal data is always protected

  • we are fair and transparent in how we use the personal data in our possession 

  • we will only use your personal information for the purposes for which you provided it to us

  • we will never sell your personal information and will only share it as described in our privacy policy, as set out in our privacy policy

  • we will respect your choices and inform you of any changes that affect the management of your personal data

  • we take responsibility for the personal data we hold about you

Collection of your personal data

We define your data as any information that could be used to identify you or any other individual. The primary reason we collect your personal data is to provide and improve the services, products and experiences that you and our customers expect from us.

In this section, we describe the different ways we collect your personal data and the ways in which that data will be used.

We collect personal data:

  • When we have met you personally in our offices or at a trade show: name of the contact, possibly his phone number and/or email, address
  • When you insert advertising inserts or articles in the specialized press: name of the contact, possibly his phone number and/or email, address
  • When you contact us (email, mail, phone call, fax) to receive documentation, a quote: your name, first name, email address, phone and department
  • When you buy spare parts or drop off your equipment at the after-sales service: name, first name, phone number, address
  • When you send us a message via our website: your name, first name, email address, telephone number and department

Automatically collected data

As a non-registered visitor: we receive cookies from your terminal to enable the transfer of information (see "Cookies" below)

Cookies are small files stored on your computer, tablet or smartphone to facilitate navigation on our site. They allow the transfer of necessary data when you browse and are one of the most widely used technologies on the Internet.

What cookies are used for ?

Cookies are essential for easy and convenient navigation on our site. They allow you to put items in your shopping cart or remember your login information.

By using our website, you agree to have cookies set on your device, as described below. You can change the cookie settings on your browser. It is possible for you to delete your browsing history data at any time or to stop collecting cookies. However, please note that disabling cookies will limit and affect your experience on the site.

How do we use your data?

The main reasons we use your data:

  • Improve your experience with our brand on the site
  • To improve our product offering,
  • To provide you with promotional offers (by mail or email) In more detail, your personal data is used for the following purposes
  • Your first and last name: to identify you, to complete an order, an exchange or a return and to provide you with a personalized service.
  • Your email address: to communicate with you regarding your order, the delivery of your order, to assist you with our products, to send you offers.

Confidentiality of your data

We are the sole owners of the information collected on our site. We do not and will never sell your personal information to third parties. It will not be traded or given to any third parties, other than the service providers we work with to fulfill your orders (e.g., carriers).

In very rare cases, we may need to share your personal information if we are legally required to do so, for example, as part of a legal proceeding, such as a court order or subpoena, or to comply with any other local, state or national law.

Access and modification of your personal data

If you have an account with Hydroclean, you can access and modify your personal data at any time by contacting us by email at or by phone. Please note that we will also need to confirm your identity before we can satisfy some requests.

You can also request a file containing all the personal data we have about you. You can write to us at and attach proof of identity so that, if necessary, we can satisfy your request in accordance with the law. You can also write to us at Hydroclean / PA du Gohélève Sud / 56920 NOYAL-PONTIVY.

Retention and storage of your personal data

We retain your personal information for as long as we need it to fulfill the purposes set forth in this Privacy Policy, and for as long as we are permitted by law. To make it easier to find service parts for your equipment, we keep your account history "for life.

Your personal data collected is stored exclusively on a server located in France.

Protection of your personal data

We implement security measures to preserve the security, integrity and privacy of your personal information. We also comply with security procedures required by applicable laws.


By using our site, you agree to our privacy policy.

Contact us

If you have any questions about our privacy policy, please contact us at or write to us at Hydroclean / PA du Gohélève Sud / 56920 NOYAL PONTIVY

We reserve the right to modify this privacy policy last updated on October 20, 2021.