CUSTOMER COMPLAINT

How can I file a complaint with Hydroclean ?

To file a complaint, please use the form below. This form will allow you to communicate your contact details and to detail the problem encountered as well as all the information necessary to process the complaint. We will endeavour to deal with your complaint as quickly as possible.

What types of problems can I report as a complaint ?

You can report any dissatisfaction or problem with our product or service, such as manufacturing defects, delivery delays, or billing errors.

How does Hydroclean handle customer complaints ?

We take all customer complaints very seriously and are committed to dealing with them in a diligent and professional manner. We will investigate each complaint individually and do our utmost to find a satisfactory solution for the customer.

How long does it take to process a complaint ?

The length of time it takes to process a complaint will depend on the nature of the complaint. We are committed to dealing with complaints as quickly as possible, while ensuring a complete and satisfactory resolution for the customer.

What happens if my complaint is rejected ?

If your complaint is rejected, we will inform you of our decision and explain the reasons for the rejection. If you are not satisfied with the decision, you can contact our customer service department to discuss your options for redress.

What guarantees does Hydroclean offer ?

We offer a satisfaction guarantee to all our customers. If you are not completely satisfied with your product or service, please contact our customer service department to discuss refund or replacement options.

How does Hydroclean handle privacy complaints ?

We take the privacy of our customers' information very seriously and are committed to protecting your personal data in accordance with applicable data protection laws.