TRANSPORT NOTE - RESERVES - DAMAGE

What is a transport damage ?

In transport logistics, a transport damage is an accident that causes damage to the insured goods, the means of transport of these goods or to immaterial costs.

Who is liable for transport damage ?

In case of loss or damage during transport, the carrier is presumed to be responsible: he is considered to be the guarantor of the goods he transports. He can only be exempted from his responsibility if he can show that it is due to a case of force majeure or a defect in the goods themselves.

Why is it important to make reservations on the transport voucher in case of damage ?

By making precise reservations on the transport note in case of damage, you can prove that the damage occurred during transport and not after delivery. This also ensures that you will be better taken care of in case of damage.

What should be mentioned in the reservations on the transport note ?

Reservations must be precise and detailed, indicating for example the nature of the damage, the number of damaged packages and their reference number, etc.

What happens if I do not mention any reservations on the transport note in case of damage ?

If you do not mention any reservations on the delivery note, we will not be able to deal with the damage and you will have to contact the carrier directly.

Where can I find the general terms and conditions of sale relating to transport ?

The general conditions of sale relating to transport are available on our website, under the heading "General conditions of sale".